Will Communications is the leading installer of business telephone systems in Los Angeles, California. They are certified dealers for the Panasonic KX-NCP, KX-TDE and KX-TDA IP PBX. They offer solutions for VoIP, voice mail, automated attendants, call accounting software, and more.
Challenge: Create an Online Product Registration tied to an IVR Service
Will Communications has a new business idea designed to revolutionize the world of lost articles. The eIDtag® is designed to enable people to report found articles in an anonymous and toll-free manner to their rightful owners. Will Communications needed a proto-type system to act as a proofof- concept to present to potential investors. Will Communications needed an affordable solution that would represents its business idea well to the investors on his limited budget
Solution: Cost Effective Proto type with an Embedded IVR
When defining a solution for Will Communications, RBZ&A wanted to keep the big picture in mind while keeping costs for the proto-type within the customer’s budget. Recognizing that the eIDtag will require an eCommerce solution in its full realization, RBZ&A utilized the open source NOP commerce system as the core of their solution. The NOP Commerce solution meets the requirements for developing a proto-type and Is a great foundation for building a solid solution for Will Communication’s eIDtag proposed business model.
RBZ&A designed and developed a communication bridge between NOPC and an IVR service that provides database look up, send and receive data elements to and from an IVR SurVo components.